Terms & Conditions
Shipping
Free Domestic Express Shipping for purchases over $150
$10 Express Domestic shipping for purchases under $150
$25 Flat Rate international shipping via DHL Express
Shipping Time Varies depending on Location.
Once your order has been processed you will receive an order confirmation via email and estimated dispatch date.
Orders will be sent within 2 Business days of successfully processing your order.
Orders are sent during normal business hours between Monday and Friday.
Purchases made on weekends or public holidays will be processed on the following business day.
All Australian orders are shipped via Australia post using the Express Post service. V.Rosa cannot be held responsible for any delay in delivery of your parcel caused by Australia Post.
Shipping Time Varies depending on Location.
All International Orders are shipped via DHL. V.Rosa cannot be held responsible for any delay in delivery of your parcel caused by DHL.
Payments
We accept only payments via PAYPAL
All prices include GST.
All product prices and payments made on this site are in Australian Dollar Currency ($AUD)
Refunds/Exchanges/Credit Notes
We are unable to accept returns of earrings/pierced jewellery unless faulty.
Please note faults do NOT include – Broken chains, general wear and tear including items that have been bent out of shape, twisted and snapped, oxidised or on which the plating is fading.
If you would like to return a faulty product please contact us via email and follow the below steps:
Email your request to: ciao@v-rosa.com and a Returns Reference number and a return mailing address will be provided to you.
Faulty items must be returned within 7 days of contacting V.Rosa and receiving the Returns Reference Number.
All postal costs for returned goods for an exchange or credit note are payable by the customer.
Postage will be reimbursed by V.Rosa only in the case of damaged, faulty or incorrectly supplied goods.
Credit note will be equal to the total sale value (not including postage) and will be valid for 1 year from the date of issue.
Exchanged Item will be posted within 2-3 days of receipt of returned item.
Credit Note will be emailed to you within 1-2 days of receipt of returned item.
Refund (for faulty item only) will be processed within 1-2 days of receipt of the returned item and the funds should appear in your account within 3-5 business days.
V.ROSA reserves the right to reject returns or exchanges with discretion and if it is rejected the item will be returned to you.
Privacy
We only gather information that is necessary for processing you order, contacting you regarding your transaction and promotions and news relating to V.ROSA
Your privacy is important to us and your information will not be provided to any third party or outside organization
Personal information will be managed confidentially & securely.
No credit card information is retained by us
The V.ROSA Online Store is a registered verified site that provides a secure session within our shopping checkout. To make your shopping experience secure we use Secure Socket Layer (SSL) technology.
When SSL is enabled you will see a little padlock at the top of the browser.
This Website is owned and operated by V.ROSA, Mara Tonetti, trading as v-rosa.com
V.rosa reserves the right at any time and without notice, to alter, remove or add to this website, including these terms and conditions of use.
When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct.
Purchases made are for personal use only and must not be resold or used for commercial benefit.